Privacy policy

Awards and Trophies Limited NZBN 9429048768320 (we, us or our) recognises the importance of maintaining your privacy.  We value your privacy and appreciate your trust in us.  This policy applies to current and former online customers.  By visiting and / or using our website, you agree to this policy.  This policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website.  Any information that we collect about you while you are visiting or using our website will be handled in accordance with this [olicy and will not be sold or knowingly shared except in accordance with this policy.  This policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Awards and Trophies website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

This privacy policy takes into account the requirements of privacy laws, codes and regulations in New Zealand, including the Privacy Act 2020 (Privacy Laws).  This policy explains:

• the types of personal information we may collect about you;
• how we might collect your personal information;
• how we may use and disclose your personal information;
• how we will store your personal information;
• our use of cookies and analytics tools in connection with our services;
• your rights to request access to and correction of your personal information; and
• how you can contact us if you have any other questions regarding our collection, use, storage and disclosure of your personal information.

Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.  We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law

Information we collect

This section of our Privacy Policy describes the categories of information collected by us. You have the option not to provide information; however, withholding information may prevent you from being able to use some of our website features.

Information collected automatically: Whenever you visit our website, we may automatically collect some information about your transactions with us, and your use of our website. For example, we may automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data. If you are a registered Awards and Trophies customer, we link this automatically collected data to the personally identifiable information we collect about you described below. We use this information to do internal research on your interests and to help us better understand and serve you.

Information you send to us: If you choose to provide us with personal information, such as sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, and password. If you place an order with us, we collect the personally identifiable information that you provide to us such as your shipping, billing, and payment information. From time-to-time we may give you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you.  Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.

Information about your transactions with us: In addition to above, we collect your order information and purchase and payment history.

Information from cookies:  We make use of cookies only to allow the site to remember who you are and what pages you were visiting. No other information is gathered from cookies or passed on to any third parties.

Information collected by Google Trusted Stores program & affiliated third parties:  as a member of the Google Trusted Stored program, we authorise Google and their affiliated third parties to collect, use, and share Transaction Information from end users in accordance with Google’s Privacy Policy.  By visiting and/or ordering through our site, you agree to their Privacy Policy and understand that (i) Google may directly contact via email you in accordance with the Google Trusted Stores Program Guidelines, (ii) third parties may be placing and reading cookies on End Users’ browsers, or using web beacons or similar technologies to collect information in connection with the Google Trusted Stores program.

Storage and security:  we are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot absolutely guarantee the security of any information that is stored by us or transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access 

You may request access to the personal information that we hold about you.  Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Overseas disclosure  

Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of New Zealand (including but not limited to Australia).  We will comply with Information Privacy Principle 12 and only disclose the information if:

• you have authorised the disclosure after we expressly informed you that the overseas recipient may not be required to protect the personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020;
• we believe the overseas recipient is subject to the Privacy Act 2020;
• we believe that the overseas recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the Privacy Act 2020;
• we believe that the overseas recipient is a participant in a prescribed binding scheme;we believe that the overseas recipient is subject to privacy laws in a prescribed country; or
• we otherwise believe that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020 (for example pursuant to a data transfer agreement entered into between us and the overseas recipient)

Amendments 

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you re-check this page next time you order from our website.

For any questions please contact our us at:

Awards and Trophies Limited [trading as Awards and Trophies]  NZBN 9429048768320

Email: enquiries@awardsandtrophies.co.nz

Last update: 13 March 2023

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